It is important that you carefully read and understand the terms and conditions below before you engage in any activity at our premises since they impact your legal rights. The terms and conditions contain an exclusion of our liability, a waiver of your rights to take legal action against us and your assumption of risk in relation to the sporting and recreational activities offered by us. We reserve the right to limit the availability of and/or change any of its activities.
GENERAL ISSUES
. By purchasing a ticket from Urban Playground and My Private Gym (STEP
UP ACADEMY) you and all members of your party agree to be bound by the
terms and conditions highlighted in this document.
2. If you purchase a ticket on behalf of another person(s) you will be deemed
to be the authorized agent of that person(s) and that person(s) will be
bound to these terms and conditions.
3. These Terms and Conditions apply to the booking of the Urban Playground
and My Private Gym(STEP UP ACADEMY) Experience (the ‘Activities”) and any
ancillary products at the location set out in Urban Playground and My
Private Gym(STEP UP ACADEMY)’s booking confirmation.
4. These Terms and Conditions contain valuable information concerning
participation by you and members of your party and, accordingly, you
acknowledge and agree that you shall ensure that all members of your
party are aware of and accept these Terms and Conditions.
5. We are Urban Playground and My Private Gym (branch of STEP UP
ACADEMY LLC) trading as “Urban Playground and My Private Gym(STEP UP
ACADEMY)” a company registered at the Dubai Economic Department in
Dubai, United Arab Emirates, under commercial registration number
807168. We are a sports and recreational club offering activities including
Cricket Court, Tennis Court,360 ball, Football pit, Birthday Parties tents,
Trampoline, obstacles course and soft play.
6. No variation to these Terms and Conditions shall be binding unless agreed
in writing by Urban Playground and My Private Gym (STEP UP ACADEMY).
7. Any typographical clerical or other error or omission in any booking
confirmation or other documentation issued by Urban Playground and My
Private Gym(STEP UP ACADEMY) (including any electronic documentation)
shall be subject to correction without any liability on the part of Urban
Playground and My Private Gym(STEP UP ACADEMY). Urban Playground and
My Private Gym(STEP UP ACADEMY) reserves the right to make changes to
the Activities whether to conform with any applicable safety or other
statutory requirements or otherwise.
BOOKING CONFIRMATION
No booking shall be deemed to have been accepted unless accepted in
writing by Urban Playground and My Private Gym(STEP UP ACADEMY)
(which shall include Urban Playground and My Private Gym(STEP UP
ACADEMY)’s email confirmation of booking).
2. Urban Playground and My Private Gym(STEP UP ACADEMY) reserves the
right to change its prices at any time however, will honour any bookings
where full payment has already been made.
3. These Terms and Conditions incorporate Urban Playground and My Private
Gym(STEP UP ACADEMY)’s Privacy Policy and Waiver.
4. You must advise Urban Playground and My Private Gym(STEP UP ACADEMY)
as soon as possible (latest time within 24 hours) of any mistake in the
booking confirmation received by Urban Playground and My Private
Gym(STEP UP ACADEMY). Urban Playground and My Private Gym(STEP UP
ACADEMY) shall use its reasonable endeavours to ensure that you and your
party’s participation commence at the time booked and it shall be the
responsibility of each participant to ensure that they arrive in sufficient
time. Late arrivals may not be permitted to undertake the Activities and no
refunds or compensation will be payable in such circumstances (no
exceptions).
5. Please arrive 15 minutes before your experience, to give sufficient timing
for the safety briefing and confirmation of waiver signing.
6. No food and drink is permitted in any of the arenas, if you wish to have a
break during your experience please go up to the café and purchase your
food and beverages and kindly consume them in the dedicated café area.
7. You are prohibited from bringing in your own food and drinks (with the
exception of baby food or infant milk), all food and drinks and snacks must
be purchased from the Air café. You may be asked to leave should you
bring in your own food and drinks.
8. Chewing gum, drugs, consumption of alcohol and smoking anywhere at the
facility is strictly prohibited.
SAFETY
No booking shall be deemed to have been accepted unless accepted in
writing by Urban Playground and My Private Gym(STEP UP ACADEMY)
(which shall include Urban Playground and My Private Gym(STEP UP
ACADEMY)’s email confirmation of booking).
2. Urban Playground and My Private Gym(STEP UP ACADEMY) reserves the
right to change its prices at any time however, will honour any bookings
where full payment has already been made.
3. These Terms and Conditions incorporate Urban Playground and My Private
Gym(STEP UP ACADEMY)’s Privacy Policy and Waiver.
4. You must advise Urban Playground and My Private Gym(STEP UP ACADEMY)
as soon as possible (latest time within 24 hours) of any mistake in the
booking confirmation received by Urban Playground and My Private
Gym(STEP UP ACADEMY). Urban Playground and My Private Gym(STEP UP
ACADEMY) shall use its reasonable endeavours to ensure that you and your
party’s participation commence at the time booked and it shall be the
responsibility of each participant to ensure that they arrive in sufficient
time. Late arrivals may not be permitted to undertake the Activities and no
refunds or compensation will be payable in such circumstances (no
exceptions).
5. Please arrive 15 minutes before your experience, to give sufficient timing
for the safety briefing and confirmation of waiver signing.
6. No food and drink is permitted in any of the arenas, if you wish to have a
break during your experience please go up to the café and purchase your
food and beverages and kindly consume them in the dedicated café area.
7. You are prohibited from bringing in your own food and drinks (with the
exception of baby food or infant milk), all food and drinks and snacks must
be purchased from the Air café. You may be asked to leave should you
bring in your own food and drinks.
8. Chewing gum, drugs, consumption of alcohol and smoking anywhere at the
facility is strictly prohibited.
CLOTHING
It shall be the responsibility of all participants to ensure that they are
dressed respectfully and appropriately at all times and Urban Playground
and My Private Gym(STEP UP ACADEMY) advises participants to wear
clothing appropriate for the activity and which they do not mind getting
damaged.
2. Long hair must be tied back
3. Veiled ladies must use hair clip which are not sharp. Use of pin or safety
pins is prohibited for safety reasons.
4. No belts, jeweler or other sharp items of clothing that may cause damage to
yourself, the equipment or other participants.
5. Urban Playground and My Private Gym (STEP UP ACADEMY) will not be
responsible for any damage to or loss of clothing or other personal items
resulting from participation in the Activities.
CLOTHING
It shall be the responsibility of all participants to ensure that they are
dressed respectfully and appropriately at all times and Urban Playground
and My Private Gym(STEP UP ACADEMY) advises participants to wear
clothing appropriate for the activity and which they do not mind getting
damaged.
2. Long hair must be tied back
3. Veiled ladies must use hair clip which are not sharp. Use of pin or safety
pins is prohibited for safety reasons.
4. No belts, jeweler or other sharp items of clothing that may cause damage to
yourself, the equipment or other participants.
5. Urban Playground and My Private Gym (STEP UP ACADEMY) will not be
responsible for any damage to or loss of clothing or other personal items
resulting from participation in the Activities.
CLOTHING
No refunds are allowed unless for exceptional circumstances which will be
discussed with the managers and directors.
2. Urban Playground and My Private Gym (STEP UP ACADEMY) shall be entitled
to cancel your booking at any time. If Urban Playground and My Private
Gym(STEP UP ACADEMY) decides to cancel your booking it shall use its
reasonable endeavors to notify you as soon as possible. You may be
entitled to a full refund in the event of cancellation under this clause, but no
other compensation shall be payable.
3. Urban Playground and My Private Gym (STEP UP ACADEMY) reserves the
right to re-sell any time slot where the customer does not arrive within 15
minutes of the designated start time.
4. Any evidence of tampering with the booking, tickets or wristbands will
result in automatic cancellation of the booking. Tickets and wristbands
remain the property of Urban Playground and My Private Gym(STEP UP
ACADEMY) at all times and are non-transferable and may not be resold.
5. If it proves necessary to close the Activities for reasons beyond the control
of Urban Playground and My Private Gym (STEP UP ACADEMY) and in
circumstances where your party has commenced participation in the
Activities, you shall not be entitled to any refund (in part or in whole). In
such circumstances Urban Playground and My Private Gym (STEP UP
ACADEMY) may, but shall not be obliged to, offer alternative dates or times
at reduced rates.
6. Payments made by debit or credit card will be refunded to the same card
or, if the card has subsequently expired, by cheque. Payments made by Gift
Voucher will be refunded by the issuing of a replacement Gift Voucher to
the same value.
7. Where multiple forms of payment are used, Urban Playground and My
Private Gym (STEP UP ACADEMY) reserves the right to refund any monies
due on a refund or amendment by credit or cheque.
PRICE AND PAYMENT
. Subject to any terms agreed in writing between Urban Playground and My
Private Gym (STEP UP ACADEMY) and you, our charges shall be calculated at
our current rates and payment in full shall be due at the time of booking.
The charges include the cost of purchasing the Activities. Payment may be
made by debit or credit card either on line or in person.
2. Urban Playground and My Private Gym (STEP UP ACADEMY) accepts visa
and Mastercard but does not accept American Express.
PRICE AND PAYMENT
Except as otherwise provided in these Terms and Conditions Urban
Playground and My Private Gym (STEP UP ACADEMY) shall not be
responsible for the loss, or damage, of or to any property or to any person
arising from the booking of or participation in the Activities.
2. You agree to pay the cost of and permit Urban Playground and My Private
Gym (STEP UP ACADEMY) to do take any action it considers reasonably
necessary to protect your welfare or the welfare of any person in your party
in the event of personal injury, including the requirement of any emergency
medical treatment and ambulance transportation.
3. Parking facilities are available at the site, and any vehicles are left at the
owners’ risk and subject to any conditions and the payment of any fees as
may be required by the provider of such facilities at the site location.
4. Except as otherwise provided in these Terms and Conditions any liability of
Urban Playground and My Private Gym (STEP UP ACADEMY) shall be limited
to the refund of any charges paid to Urban Playground and My Private
Gym(STEP UP ACADEMY).
5. Nothing contained in these Terms and Conditions is intended to nor shall
limit the liability of Urban Playground and My Private Gym (STEP UP
ACADEMY) in respect of death or personal injury caused by the negligence
of Urban Playground and My Private Gym(STEP UP ACADEMY) or of its
employees, agents or contractors.
MISCELLANEOUS
. These Terms and Conditions include and are bound by all references to our
Privacy Policy.
2. You agree to any or all images and video recordings being taken at the
facility for security or promotional purposes. This may include imagery of
yourself and any other member of your group including minors. You
understand and explicitly agree that photographs or video footage may
appear on social media platforms including but not limited to Facebook,
YouTube, Instagram, Twitter and/or Snapchat. You consent on behalf of
yourself and any members of your party including but not limited to
dependents and minors in your care to the use of all such footage in the
manner described above and agree that the purpose for using such photos
and/or video footage is for advertising, marketing and promotional
purposes only and is not intended to insult, defame or slander any person.
3. Urban Playground and My Private Gym (STEP UP ACADEMY) reserves the
right to suspend or cancel your participation in any of its activities in its
absolute discretion for reckless or careless conduct or for non-compliance
with these conditions.
4. Any intentional or wilful damage to the facilities, fixtures or fittings is strictly
prohibited and the cost of repairs due to damage caused by you or any
member of your group will be charged to the person who was responsible
for the booking.
5. If any of these terms are determined to be illegal invalid or otherwise
unenforceable it shall be severed and deleted from these terms and the
remaining terms shall survive, remain in full force and continue to be
binding and enforceable.
6. Nothing above shall confer on any third party any benefit or the right to
enforce any of these Terms and Conditions.
7. These Booking Terms and Conditions shall be governed by and interpreted
in accordance with the laws of the United Arab Emirates and you submit to
the exclusive jurisdiction of the courts of Dubai.
Based on updates issued by the Supreme Committee for Emergency, Crisis and
Disaster Management in the Emirate of Dubai regarding the preventative
measures that must be followed to prevent COVID-19, and starting from 12th
August 2021, birthday party owners are required to sign a commitment letter to
abide by all precautionary measures during the party and take full responsibility
for it.
– Adherence to all basic precautionary measures: All visitors are required to wear
a mask, individuals not wearing a mask will be refused entry; Social distancing of 2
meters.
– Young children, the elderly and individuals with chronic health conditions are
encouraged to stay at home for their own health and safety..
– 30 children maximum per birthday party. Social distance while eating (2 children
per bench).
– Deposit is NON-REFUNDABLE. In the event of cancellation, rescheduling is
allowed or a credit note will be issued.
– We have NO discount on our birthday party packages.
– Minimum height of 94cms to enter the play area.
– Thursday, Friday and Saturday are considered WEEKEND.
