Privacy Policy
Updated at 2024-09-23
Privacy Policy for Urban Playground and My Private Gym (STEP UP ACADEMY)
Introduction
Urban Playground and My Private Gym (STEP UP ACADEMY) (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of any personal information you provide to us. This Privacy Policy explains how we collect, use, and protect your personal data when you engage in activities, visit our premises, or use our website.
By using our services, you consent to the collection and use of your personal information as outlined in this policy.
- Information We Collect
We may collect the following types of information:
Personal Information : Your name, email address, contact details, date of birth, and payment details when booking tickets, parties, or activities.
Health and Fitness Data : We may collect information about your fitness, health conditions, or special needs to ensure your safety during our activities.
Photography and Video Data : We may capture images and videos of participants during activities for security and promotional purposes.
Technical Data : Information such as IP addresses, device information, and cookies collected via our website for analytics and improvement.
- How We Use Your Information
We use the information we collect for the following purposes:
Booking and Participation : To process and confirm bookings, manage activities, and ensure participant safety.
Safety and Security : To maintain safety standards and comply with legal or regulatory requirements.
Marketing and Promotions : To promote our services through images or videos captured at our premises, including on social media platforms.
Customer Support : To provide customer service, respond to inquiries, and handle complaints or requests.
- Sharing of Information
We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following situations:
Service Providers : We may share your information with trusted service providers who assist us in conducting our activities and managing operations (e.g., payment processors).
Legal Requirements : We may disclose your information if required by law, such as in compliance with legal processes or regulatory requirements.
- Cookies
Our website uses cookies to enhance user experience and gather information about visitors. Cookies are small files that a website or its service provider transfers to your device to collect data regarding your preferences and site usage.
You can choose to disable cookies through your browser settings, but this may limit certain website functionality.
- Data Security
We implement appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.
Only authorized personnel have access to personal information, and they are required to keep the information confidential.
- Retention of Data
We retain your personal data for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Once your data is no longer needed, we securely dispose of it.
- Your Rights
You have the right to:
Access the personal information we hold about you.
Correct any inaccuracies in your information.
Request Deletion of your data, subject to legal or contractual obligations.
Withdraw Consent to the use of your personal information for marketing purposes.
To exercise these rights, please contact us at info@urbanplayground.ae.
- Changes to the Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page with an updated date. Please check back periodically to stay informed of any changes.
- Contact Information
If you have any questions regarding this Privacy Policy or our data handling practices, please contact us at:
Urban Playground and My Private Gym (STEP UP ACADEMY)
Apex Atrium – Rooftop, Apex Atrium Building Turin Blvd – Motor City – Dubai
Info@urbanplayground.ae
+971 585475800
This policy ensures transparency on how customer data is handled, in line with your business operations. Let me know if you need any adjustments!
