Urban Playground and My Private Gym (STEP UP ACADEMY) (“we,” “us,” or “our”) is committed to
protecting your privacy and ensuring the security of any personal information you provide to us. This
Privacy Policy explains how we collect, use, and protect your personal data when you engage in
activities, visit our premises, or use our website.
By using our services, you consent to the collection and use of your personal information as outlined in
this policy.
1. Information We Collect
We may collect the following types of information:
Personal Information : Your name, email address, contact details, date of birth, and payment details
when booking tickets, parties, or activities.
Health and Fitness Data : We may collect information about your fitness, health conditions, or special
needs to ensure your safety during our activities.
Photography and Video Data : We may capture images and videos of participants during activities for
security and promotional purposes.
Technical Data : Information such as IP addresses, device information, and cookies collected via our
website for analytics and improvement.
2. How We Use Your Information
We use the information we collect for the following purposes:
Booking and Participation : To process and confirm bookings, manage activities, and ensure participant
safety.
Safety and Security : To maintain safety standards and comply with legal or regulatory requirements.
Marketing and Promotions : To promote our services through images or videos captured at our
premises, including on social media platforms.
Customer Support : To provide customer service, respond to inquiries, and handle complaints or
requests.
3. Sharing of Information
We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the
following situations:
Service Providers : We may share your information with trusted service providers who assist us in
conducting our activities and managing operations (e.g., payment processors).
Legal Requirements : We may disclose your information if required by law, such as in compliance with
legal processes or regulatory requirements.
4. Cookies
Our website uses cookies to enhance user experience and gather information about visitors. Cookies are
small files that a website or its service provider transfers to your device to collect data regarding your
preferences and site usage.
You can choose to disable cookies through your browser settings, but this may limit certain website
functionality.
5. Data Security
We implement appropriate security measures to protect against unauthorized access, alteration,
disclosure, or destruction of your personal information.
Only authorized personnel have access to personal information, and they are required to keep the
information confidential.

6. Retention of Data
We retain your personal data for as long as necessary to provide our services, comply with legal
obligations, and resolve disputes. Once your data is no longer needed, we securely dispose of it.
7. Your Rights
You have the right to:
Access the personal information we hold about you.
Correct any inaccuracies in your information.
Request Deletion of your data, subject to legal or contractual obligations.
Withdraw Consent to the use of your personal information for marketing purposes.
To exercise these rights, please contact us at [Insert Contact Email].
8. Changes to the Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on
this page with an updated date. Please check back periodically to stay informed of any changes.
9. Contact Information
If you have any questions regarding this Privacy Policy or our data handling practices, please contact us
at:
Urban Playground and My Private Gym (STEP UP ACADEMY)
Apex Atrium – Rooftop, Apex Atrium Building Turin Blvd – Motor City – Dubai
Info@urbanplayground.ae
+971 585475800

This policy ensures transparency on how customer data is handled, in line with your business operations.
Let me know if you need any adjustments!