Urban Playground – Terms & Conditions

It is important that you carefully read and understand the terms and conditions below before you engage in any activity at our premises since they impact your legal rights. The terms and conditions contain an exclusion of our liability, a waiver of your rights to take legal action against us and your assumption of risk in relation to the sporting and recreational activities offered by us.

We reserve the right to limit the availability of and/or change any of its activities.

GENERAL ISSUES

1. By purchasing a ticket from Urban Playground and My Private Gym (STEP UP ACADEMY) you and all members of your party agree to be bound by the terms and conditions highlighted in this document.
2. If you purchase a ticket on behalf of another person(s) you will be deemed to be the authorized agent of that person(s) and that person(s) will be bound to these terms and conditions.
3. These Terms and Conditions apply to the booking of the Urban Playground and My Private Gym(STEP UP ACADEMY) Experience (the ‘Activities”) and any ancillary products at the location set out in Urban Playground and My Private Gym(STEP UP ACADEMY)’s booking confirmation.
4. These Terms and Conditions contain valuable information concerning participation by you and members of your party and, accordingly, you acknowledge and agree that you shall ensure that all members of your party are aware of and accept these Terms and Conditions.
5. We are Urban Playground and My Private Gym (branch of STEP UP ACADEMY LLC) trading as “Urban Playground and My Private Gym(STEP UP ACADEMY)” a company registered at the Dubai Economic Department in Dubai, United Arab Emirates, under commercial registration number 807168. We are a sports and recreational club offering activities including Cricket Court, Tennis Court,360 ball, Football pit, Birthday Parties tents, Trampoline, obstacles course and soft play.
6. No variation to these Terms and Conditions shall be binding unless agreed in writing by Urban Playground and My Private Gym (STEP UP ACADEMY).
7. Any typographical clerical or other error or omission in any booking confirmation or other documentation issued by Urban Playground and My Private Gym(STEP UP ACADEMY) (including any electronic documentation) shall be subject to correction without any liability on the part of Urban Playground and My Private Gym(STEP UP ACADEMY). Urban Playground and

My Private Gym(STEP UP ACADEMY) reserves the right to make changes to the Activities whether to conform with any applicable safety or other statutory requirements or otherwise.

BOOKING CONFIRMATION

1. No booking shall be deemed to have been accepted unless accepted in writing by Urban Playground and My Private Gym(STEP UP ACADEMY) (which shall include Urban Playground and My Private Gym(STEP UP ACADEMY)’s email confirmation of booking).
2. Urban Playground and My Private Gym(STEP UP ACADEMY) reserves the right to change its prices at any time however, will honour any bookings where full payment has already been made.
3. These Terms and Conditions incorporate Urban Playground and My Private Gym(STEP UP ACADEMY)’s Privacy Policy and Waiver.
4. You must advise Urban Playground and My Private Gym(STEP UP ACADEMY) as soon as possible (latest time within 24 hours) of any mistake in the booking confirmation received by Urban Playground and My Private Gym(STEP UP ACADEMY). Urban Playground and My Private Gym(STEP UP ACADEMY) shall use its reasonable endeavours to ensure that you and your party’s participation commence at the time booked and it shall be the responsibility of each participant to ensure that they arrive in sufficient time. Late arrivals may not be permitted to undertake the Activities and no refunds or compensation will be payable in such circumstances (no exceptions).
5. Please arrive 15 minutes before your experience, to give sufficient timing for the safety briefing and confirmation of waiver signing.
6. No food and drink is permitted in any of the arenas, if you wish to have a break during your experience please go up to the café and purchase your food and beverages and kindly consume them in the dedicated café area.
7. You are prohibited from bringing in your own food and drinks (with the exception of baby food or infant milk), all food and drinks and snacks must be purchased from the Air café. You may be asked to leave should you bring in your own food and drinks.
8. Chewing gum, drugs, consumption of alcohol and smoking anywhere at the facility is strictly prohibited.

SAFETY

1.The Activities comprise of challenging obstacles and participation is not without risk as an injury could be serious or even fatal. You agree that you understand and accept the risks involved and waive your right to take any legal action against Urban Playground and My Private Gym(STEP UP ACADEMY) of any personal injury or fatality by signing the waiver form. In addition, you must read, understand and comply with all rules and conditions displayed throughout the arena prior to and during participation.

1. Urban Playground and My Private Gym(STEP UP ACADEMY), its directors, employees and agents are not liable to the you, your dependants or legal representatives for any personal injury or death suffered by the you or any members of your party since the recreational activities were not supplied with due care and skill or were not reasonably fit for their purpose or because of breach of contract, negligence, statute or statutory duty by Urban Playground and My Private Gym(STEP UP ACADEMY).

1. Urban Playground and My Private Gym(STEP UP ACADEMY) reserves the right to refuse admittance to the Activities or to remove a participant from the Activities should it deem it necessary to do so. This includes a participant who does not comply with the safety rules and advice and the safety system or who is deemed to be under the influence of alcohol or drugs. All participants must wear socks provided by Urban Playground and My Private Gym(STEP UP ACADEMY) when in the arenas. Participants will not be permitted entry or asked to leave by the staff of Urban Playground and My Private Gym(STEP UP ACADEMY) should they be bare footed or wearing unapproved socks, flip-flops, high heels, or any other footwear deemed unsuitable. The decision by the staff of Urban Playground and My Private Gym(STEP UP ACADEMY) is final.

1. Participants irrespective of age will not be directly supervised by court marshals.

1. All participants must be reasonably fit and healthy and must weigh less than 110kg. Should any of the staff of Urban Playground and My Private Gym (STEP UP ACADEMY) deem that you should not be allowed to enter or you should not continue participating the decision of Urban Playground and My Private Gym (STEP UP ACADEMY) will be final.

6.If you have any concerns we advise that you visit the arena at a time prior to your booking and speak to a member of the Urban Playground and My Private Gym (STEP UP ACADEMY)’s staff. Anyone who does not meet these requirements will not be allowed to undertake the Activities. It is your responsibility to ensure that all members of your party meet these requirements.

1. The Activities are physically demanding and require a degree of agility, strength and stamina. Participants are advised to keep within their ability – only the individual knows or understands their own limits and competencies. If you are unsure of whether you can complete a maneuver or activity, you should not attempt it. If participants have medical concerns they are advised to consult their doctor in advance. Participants will be required to certify that they do not suffer from any medical condition which would make it more likely that they would be involved in any incident which could result in injury to themselves or others. Due to the physical nature of the Activities Urban Playground and My Private Gym (STEP UP ACADEMY) does not permit pregnant to participate in its activities for safety reasons.
2. You understand that the activities provided by Urban Playground and My Private Gym (STEP UP ACADEMY) require a reasonable level of fitness and ability. You warrant that you (or any members of your party or anyone you have paid for) do not have (or had) any medical condition including pregnancy, epilepsy and breathing or heart related issues or anyone wearing a cast that makes it dangerous for you to partake in such activities.

1. Participants need to be able to see similar distances to those required to drive a car in order to be able to complete the activity and to supervise any under participants under the age of 12 in their care. Consequently, short or long-sighted participants must ensure that they wear contact lenses or prescribed glasses.

1. All participants are required to act responsibly and courteously at all times and to respect other participants. Urban Playground and My Private Gym (STEP UP ACADEMY) shall be entitled to prevent any person from undertaking or completing the Activities in the event it deems the behavior of any participant unsuitable.

1. Participants must be dressed appropriately (see clause below on clothing) and Urban Playground and My Private Gym(STEP UP ACADEMY) reserves

the right to refuse admittance to the Activities to any participant who is not appropriately dressed.

1. All participants aged 12 and under must be accompanied in our arenas by an adult over the age of 18 years for the duration of their visit. The adult does not have to take part in activities but must be present in the building.

1. All participants aged 5 and under must be supervised by an adult for the entire duration of their stay at the facility. Urban Playground and My Private Gym (STEP UP ACADEMY) staff are not responsible for supervising your children irrespective of their age.

CLOTHING

1. It shall be the responsibility of all participants to ensure that they are dressed respectfully and appropriately at all times and Urban Playground and My Private Gym(STEP UP ACADEMY) advises participants to wear clothing appropriate for the activity and which they do not mind getting damaged.
2. Long hair must be tied back
3. Veiled ladies must use hair clip which are not sharp. Use of pin or safety pins is prohibited for safety reasons.
4. No belts, jeweler or other sharp items of clothing that may cause damage to yourself, the equipment or other participants.
5. Urban Playground and My Private Gym (STEP UP ACADEMY) will not be responsible for any damage to or loss of clothing or other personal items resulting from participation in the Activities.

CANCELLATIONS, REFUNDS AND AMENDMENTS

1. No refunds are allowed unless for exceptional circumstances which will be discussed with the managers and directors.
2. Urban Playground and My Private Gym (STEP UP ACADEMY) shall be entitled to cancel your booking at any time. If Urban Playground and My Private Gym(STEP UP ACADEMY) decides to cancel your booking it shall use its reasonable endeavors to notify you as soon as possible. You may be entitled to a full refund in the event of cancellation under this clause, but no other compensation shall be payable.

3.Urban Playground and My Private Gym (STEP UP ACADEMY) reserves the right to re-sell any time slot where the customer does not arrive within 15 minutes of the designated start time.

• Any evidence of tampering with the booking, tickets or wristbands will result in automatic cancellation of the booking. Tickets and wristbands remain the property of Urban Playground and My Private Gym(STEP UP ACADEMY) at all times and are non-transferable and may not be resold.
• If it proves necessary to close the Activities for reasons beyond the control of Urban Playground and My Private Gym (STEP UP ACADEMY) and in circumstances where your party has commenced participation in the Activities, you shall not be entitled to any refund (in part or in whole). In such circumstances Urban Playground and My Private Gym (STEP UP ACADEMY) may, but shall not be obliged to, offer alternative dates or times at reduced rates.
• Payments made by debit or credit card will be refunded to the same card or, if the card has subsequently expired, by cheque. Payments made by Gift Voucher will be refunded by the issuing of a replacement Gift Voucher to the same value.
• Where multiple forms of payment are used, Urban Playground and My Private Gym (STEP UP ACADEMY) reserves the right to refund any monies due on a refund or amendment by credit or cheque.

PRICE AND PAYMENT

1. Subject to any terms agreed in writing between Urban Playground and My Private Gym (STEP UP ACADEMY) and you, our charges shall be calculated at our current rates and payment in full shall be due at the time of booking. The charges include the cost of purchasing the Activities. Payment may be made by debit or credit card either on line or in person.
2. Urban Playground and My Private Gym (STEP UP ACADEMY) accepts visa and Mastercard but does not accept American Express.

LIABILITIES

1. Except as otherwise provided in these Terms and Conditions Urban Playground and My Private Gym (STEP UP ACADEMY) shall not be responsible for the loss, or damage, of or to any property or to any person arising from the booking of or participation in the Activities.
2. You agree to pay the cost of and permit Urban Playground and My Private Gym (STEP UP ACADEMY) to do take any action it considers reasonably

necessary to protect your welfare or the welfare of any person in your party in the event of personal injury, including the requirement of any emergency medical treatment and ambulance transportation.

1. Parking facilities are available at the site, and any vehicles are left at the owners’ risk and subject to any conditions and the payment of any fees as may be required by the provider of such facilities at the site location.
2. Except as otherwise provided in these Terms and Conditions any liability of Urban Playground and My Private Gym (STEP UP ACADEMY) shall be limited to the refund of any charges paid to Urban Playground and My Private Gym(STEP UP ACADEMY).
3. Nothing contained in these Terms and Conditions is intended to nor shall limit the liability of Urban Playground and My Private Gym (STEP UP ACADEMY) in respect of death or personal injury caused by the negligence of Urban Playground and My Private Gym(STEP UP ACADEMY) or of its employees, agents or contractors.

MISCELLANEOUS

1. These Terms and Conditions include and are bound by all references to our Privacy Policy.
2. You agree to any or all images and video recordings being taken at the facility for security or promotional purposes. This may include imagery of yourself and any other member of your group including minors. You understand and explicitly agree that photographs or video footage may appear on social media platforms including but not limited to Facebook, YouTube, Instagram, Twitter and/or Snapchat. You consent on behalf of yourself and any members of your party including but not limited to dependents and minors in your care to the use of all such footage in the manner described above and agree that the purpose for using such photos and/or video footage is for advertising, marketing and promotional purposes only and is not intended to insult, defame or slander any person.
3. Urban Playground and My Private Gym (STEP UP ACADEMY) reserves the right to suspend or cancel your participation in any of its activities in its absolute discretion for reckless or careless conduct or for non-compliance with these conditions.
4. Any intentional or wilful damage to the facilities, fixtures or fittings is strictly prohibited and the cost of repairs due to damage caused by you or any member of your group will be charged to the person who was responsible for the booking.

5.If any of these terms are determined to be illegal invalid or otherwise unenforceable it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and continue to be binding and enforceable.

• Nothing above shall confer on any third party any benefit or the right to enforce any of these Terms and Conditions.
• These Booking Terms and Conditions shall be governed by and interpreted in accordance with the laws of the United Arab Emirates and you submit to the exclusive jurisdiction of the courts of Dubai.

Based on updates issued by the Supreme Committee for Emergency, Crisis and Disaster Management in the Emirate of Dubai regarding the preventative measures that must be followed to prevent COVID-19, and starting from 12th August 2021, birthday party owners are required to sign a commitment letter to abide by all precautionary measures during the party and take full responsibility for it.

• Adherence to all basic precautionary measures: All visitors are required to wear a mask, individuals not wearing a mask will be refused entry; Social distancing of 2 meters.
• Young children, the elderly and individuals with chronic health conditions are encouraged to stay at home for their own health and safety..
• 30 children maximum per birthday party. Social distance while eating (2 children per bench).
• Deposit is NON-REFUNDABLE. In the event of cancellation, rescheduling is allowed or a credit note will be issued.
• We have NO discount on our birthday party packages.
• Minimum height of 94cms to enter the play area.
• Thursday, Friday and Saturday are considered WEEKEND.